Atlas / Agent platforms and enterprise agents / ServiceNow AI Agents
ServiceNow AI Agents
AI Market Atlas · by Pro Pluribus
ServiceNow
Agents for IT and employee workflows.
What it offers
Main offerings
- AI Agents
- Across IT, HR and customer service.
- AI Passport · Workflow Factory
- Signed per-agent credentials governing what agents and MCP servers may do (Q4); a continuous loop that finds work to automate.
Recent news
- ServiceNow and OpenAI deepen alliance: ChatGPT plugin, Codex, joint security productOpenAI agents can act on ServiceNow workflows, and OpenAI models power ServiceNow's Build Agent.ServiceNow ↗
- ServiceNow unveils AI Passport for agent authority and governanceSigned per-agent credentials limit what agents and MCP servers may do; NVIDIA is launch partner; ships Q4.Help Net Security ↗
- ServiceNow launches AI Workflow Factory and Autonomous EngineerA continuous agentic loop that finds and automates workflow improvements.ServiceNow Newsroom ↗
- ServiceNow unveils Autonomous Workforce at Knowledge 2026Pitches AI agents that sense, decide and act across the enterprise, with Microsoft and NvidiaFortune ↗
- AI Control Tower expands to govern AI across any systemPositions ServiceNow as the governance layer for multi-vendor agentsServiceNow Newsroom ↗
This map is a by-product of the work. Keeping track of what each of these actually does, and which ones are worth your time, is part of how I advise founder-led companies on AI. If you want that applied to your business, the first conversation is free.
Book a 30-minute conversation →Compiled from public sources by Pro Pluribus; updated 10 Nov 2026. General information, not advice. Company names and logos belong to their owners and are used to identify them, without affiliation or endorsement. Terms